How to Return or Exchange an Item on Lady Cut
For qualifying orders:
- Physical products
- Not personalised
You’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.
First step.
Please Contact us to Return an item. We will reach you back in up to 48 hours.
Please be aware that each product has its own policy. Please read our return policies below.
What are listing policies?
Physical items which weren’t customised are applicable to cancellations, refunds, and returns.
Consumer protection laws in the EU and UK require 14-day cancellation policy on orders delivered to the EU or UK – unless there’s an exception that the buyer is made aware of before they purchase an item.
Buyer is responsible for return postage costs and any loss in value if an item isn’t returned in original condition.
Digital items and customised items are not eligible for returns, exchanges or cancellations because of the nature of these items.
Please contact us here about any problems with your order.
