What’s the Status of My Order?
If you need help with your order:
You can check the delivery status of your order on LadyCut.co.uk. If you have a tracking number, you can use that to get detailed information about the package’s status through the delivery company.
How to find your order’s delivery status
On LadyCut.co.uk:
- Sign and go to “My account”.
- Go to “Orders”.
You’ll also see an estimated delivery date showing when you can expect the order to arrive, and a tracking number, if it’s available, for your order.
What do the delivery statuses mean?
The delivery statuses let you know where in the delivery process your order is. If the status is Not Dispatched, it means that hasn’t been completed the order yet or it hasn’t been updated.
Once the order is completed and it is ready to dispatch, you’ll get a dispatch notification email from Lady Cut. On the menu “Orders” in “My account”, your order can have one of the following statuses:
The different delivery statuses:
- Dispatched means that the order has been completed and is on its way to post office.
- Pre-transit: It is pending scanning at the post office.
- In Transit: The order has been dispatched and is on its way to you.
- Delivered: The package has arrived, and you can now leave a review for your order.
If the estimated delivery date has passed and your order still shows as Not dispatched, please Contact Us for more information.
How to track a package
If you have chosen delivery with tracking number while purchasing you can check delivery status on the website of the courier company.
Some international or cross-border packages won’t show tracking once the order leaves the departing country. The tracking status should update when the package arrives in the destination country.
Not all delivery methods include tracking information. If a tracking number for your item was not provided, contact the seller for help.
What to do if your order doesn’t arrive
If your order doesn’t arrive and your order qualifies, you’ll receive a full refund.
We recommend that you try to locate the package before you start the refund process:
- See if someone else in your household or office has accepted the package.
- If the item you purchased isn’t time-sensitive, try waiting a day. Sometimes the courier needs some extra time to deliver the package.
- Contact your local post office or delivery centre to see if the package is there.
